Remote Bilingual Customer Service Rep

EchoStar; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive benefits

Complimentary DISH TV

Discounts on Sling TV

Boost Mobile plans

Company-provided equipment

Job summary

EchoStar is seeking a Customer Experience Representative to support DISH TV customers with billing, programming, and technical questions from home using company equipment.

Requirements include a high school diploma or GED, 6 months in customer service, and fluency in English and Spanish. Pre-employment screening applies; camera on for video meetings. This full-time remote role offers comprehensive benefits and growth potential.

Qualifications

• High school diploma or GED.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection.
• Fluent in English and Spanish.
• Pre-employment screen.
• Camera on during all video meetings.
• Ability to remain engaged on the phone throughout the entirety of your shift.

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Skills

Customer Service

Dependability

Resilience

Problem Solving

Continuous Development

Multitasking

Integrity

Education

High school diploma or GED

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Job Duties and Responsibilities

Customer Experience Representative:

$15.00 + .50/hr Language Differential -Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You’ll Be Doing:

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What’s in it for You:

• Career Growth:Opportunity to promote two levels within your first year!
• Comprehensive Benefits:Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks:Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
• This is a Full Time, Work-From-Home position with Company-provided equipment.

Skills, Experience and Requirements

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active data network connection
• Fluent in English and Spanish
• Pre-employment screen
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
• Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire