Remote Bilingual Customer Advocate (Spanish/English)

Teleperformance; Idaho Falls (ID); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(K) plans

Life insurance

Discount programs

Paid time off

Job summary

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role supports a high-velocity environment and requires strong communication and problem-solving skills.

Responsibilities include responding to customer inquiries, practicing active listening, and maintaining confidentiality of customer information.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Skills

Customer service

Windows-based systems

Active listening

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role supports a high-velocity environment and requires strong communication and problem-solving skills.

Responsibilities include responding to customer inquiries, practicing active listening, and maintaining confidentiality of customer information.