Bilingual Spanish/English Remote Customer Advocate

Teleperformance USA; Indiana; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Pet insurance

FSA plans

Retailer discounts

Career growth opportunities

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes strong communication, problem-solving, and the ability to work with confidential information while aiming for first-call resolution.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service is preferred.
• College degree is a plus but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Active listening

Communication skills

Problem solving

Team collaboration

Emotional intelligence

Fast paced environment

Education

High school diploma

College degree preferred

Tools

Windows OS

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes strong communication, problem-solving, and the ability to work with confidential information while aiming for first-call resolution.