Remote Bilingual Contact Center Specialist (FEMA)

Systems Integration, Inc.; Phoenix (AZ); Remote; USD 2,066,000 - 2,755,000; Full time

Job summary

Systems Integration, Inc. is seeking a remote Contact Center Representative to support a FEMA assignment. The role focuses on inbound/outbound calls, data entry, and providing accurate information per script, with paid training and a federal background check. Bilingual English/Spanish helpful.

U.S. citizen required. Start date is pending; candidates should have a High School diploma, customer service experience, and the ability to read and speak English clearly.

Qualifications

• High School Diploma or GED required.
• At least six (6) months of customer service experience required; call center experience preferred.
• Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
• Past or present Department of Homeland Security clearance preferred.
• Must be empathetic in your ability to deal with sensitive topics and information.
• Ability to speak and read English clearly and professionally. Bilingual would be helpful.
• Ability to pass a federal background check.

Responsibilities

• Taking inbound calls and answering questions with pre-scripted responses read verbatim.
• Performing outbound calls to verify the authenticity of received documents.
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
• Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
• Refer escalated calls as needed to supervisor.

Skills

Bilingual English/Spanish

Customer service

Empathy

Education

High School Diploma or GED

Job description

Systems Integration, Inc. is seeking a remote Contact Center Representative to support a FEMA assignment. The role focuses on inbound/outbound calls, data entry, and providing accurate information per script, with paid training and a federal background check. Bilingual English/Spanish helpful.

U.S. citizen required. Start date is pending; candidates should have a High School diploma, customer service experience, and the ability to read and speak English clearly.