Remote Bilingual CSR for FEMA Support

Systems Integration, Inc.; Town of Texas (WI); Remote; USD 21,000 - 30,000; Full time

Job summary

Systems Integration, Inc. is seeking bilingual (English/Spanish) Contact Center Representatives to support FEMA disaster-response operations. This remote CSR role handles inbound questions, documents, and basic claims information, with scripted responses and required training.

Candidates must pass a federal background check and be a U.S. citizen. The position emphasizes empathy, clear communication in English and Spanish, and ability to work from a private home office with reliable internet.

Qualifications

• High School Diploma or GED equivalent required.
• At least six months of customer service required; call center experience preferred.
• Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
• Past or present Department of Homeland Security clearance preferred.
• Must be empathetic in your ability to deal with sensitive topics and information.
• Ability to speak and read English clearly and professionally. Bilingual would be helpful.
• Ability to pass a federal background check.

Responsibilities

• Taking inbound calls and answering questions with pre-scripted responses read verbatim.
• Performing outbound calls to verify the authenticity of received documents.
• Use standard technology such as computer, telephone, email, and web browser to complete tasks.
• Complete basic data entry related to inquiries.
• Refer escalated calls as needed to supervisor.

Skills

Bilingual English/Spanish

Customer service

Empathetic communication

Education

High School Diploma or GED

Job description

Systems Integration, Inc. is seeking bilingual (English/Spanish) Contact Center Representatives to support FEMA disaster-response operations. This remote CSR role handles inbound questions, documents, and basic claims information, with scripted responses and required training.

Candidates must pass a federal background check and be a U.S. citizen. The position emphasizes empathy, clear communication in English and Spanish, and ability to work from a private home office with reliable internet.