Remote Bilingual Contact Center Representative for FEMA

Systems Integration, Inc.; El Paso (TX); À distance; USD 2 066 000 - 3 031 000; Plein temps

Résumé du poste

Systems Integration, Inc. is seeking a remote Contact Center Representative (CSR) to support FEMA. The role involves handling inbound calls, addressing questions using scripted responses, and performing outbound verification of documents.

The position requires bilingual English and Spanish proficiency, US citizenship, and the ability to pass a federal background check. Training is provided to ensure high standards of knowledge and professionalism during disaster response operations.

Qualifications

• High School Diploma or GED required.
• Six months of customer service experience; call center experience preferred.
• U.S. citizen; resided in the United States for 3 of the last 5 years.
• Ability to pass a federal background check.

Responsabilités

• Take inbound calls and provide information using pre-scripted responses.
• Perform outbound calls to verify documents.
• Use computer, telephone, email, and web browser to complete tasks.
• Enter data in the computer system related to inquiries.

Connaissances

Bilingual English/Spanish

Empathy

Customer service

Formation

High School Diploma or GED

Description du poste

Systems Integration, Inc. is seeking a remote Contact Center Representative (CSR) to support FEMA. The role involves handling inbound calls, addressing questions using scripted responses, and performing outbound verification of documents.

The position requires bilingual English and Spanish proficiency, US citizenship, and the ability to pass a federal background check. Training is provided to ensure high standards of knowledge and professionalism during disaster response operations.