Bilingual Remote CSR for FEMA Support

Systems Integration, Inc.; Dallas (TX); Remote; USD 32,000 - 42,000; Full time

Job summary

Systems Integration, Inc. is seeking a remote Contact Center Representative to support FEMA. The role involves taking inbound calls, reading scripted responses, and occasionally making outbound calls to verify documents. A federal background check must be passed, and U.S.

citizenship is required. Training will be provided prior to start date. The position may involve bilingual (English and Spanish) communication and handling sensitive information related to local or state emergencies, with a

Qualifications

• Professional English and Spanish communication skills.
• Experience in customer service or call centers is preferred.
• Ability to read scripts and provide standardized information.
• Must be able to pass a federal background check.
• Must be a U.S. citizen with valid residency.

Responsibilities

• Answer inbound calls with pre-scripted responses read verbatim.
• Conduct outbound calls to verify documents.
• Use computer, telephone, email, and browser to perform tasks.
• Enter data accurately in the system and escalate when needed.

Skills

Customer service

Bilingual English/Spanish

Communication

Empathy

Background check

Education

High School Diploma or GED

Job description

Systems Integration, Inc. is seeking a remote Contact Center Representative to support FEMA. The role involves taking inbound calls, reading scripted responses, and occasionally making outbound calls to verify documents. A federal background check must be passed, and U.S.

citizenship is required. Training will be provided prior to start date. The position may involve bilingual (English and Spanish) communication and handling sensitive information related to local or state emergencies, with a