Remote Bilingual CSR for FEMA Support

Systems Integration, Inc.; Miami (FL); Remote; USD 21,000 - 30,000; Full time

Job summary

Systems Integration, Inc. is recruiting for a remote Contact Center Representative to support FEMA. You will handle inbound calls, provide pre-scripted information, and perform basic data entry to help callers with emergency questions.

Qualifications include a US citizen status, ability to pass a federal background check, and professional bilingual English/Spanish communication. A private home office and reliable internet are required; paid training is provided to ensure top-level service.

Qualifications

• Minimum education: high school diploma or GED.
• Experience in customer service preferred.
• Ability to handle sensitive topics with discretion.

Responsibilities

• Answer inbound calls with scripted responses to provide information.
• Conduct outbound calls to verify documents.
• Use computer, phone, email, and browser to complete tasks.
• Record data entries for inquiries.
• Escalate calls to supervisor when needed.

Skills

Customer service

Bilingual English/Spanish

Empathy

Education

High School Diploma or GED

Job description

Systems Integration, Inc. is recruiting for a remote Contact Center Representative to support FEMA. You will handle inbound calls, provide pre-scripted information, and perform basic data entry to help callers with emergency questions.

Qualifications include a US citizen status, ability to pass a federal background check, and professional bilingual English/Spanish communication. A private home office and reliable internet are required; paid training is provided to ensure top-level service.