Remote Bilingual CSR for FEMA Disaster Support

Systems Integration, Inc.; Tucson (AZ); Remote; USD 21,000 - 30,000; Full time

Job summary

Systems Integration, Inc. is seeking a remote Contact Center Representative to support FEMA. You will handle inbound calls, read scripted responses, and provide general and claims-related information to callers with professionalism.

Bilingual English/Spanish is preferred. A High School diploma or GED is required, and you must pass a federal background check. Paid training is provided, and you will work from a private home office with reliable internet.

Qualifications

• Six months of customer service experience; call center preferred.
• Bilingual English/Spanish helpful.
• Must be able to pass a federal background check.

Responsibilities

• Handle inbound calls with scripted responses to provide general, claims-specific information.
• Perform outbound calls to verify document authenticity.
• Use computer, telephone, email, and web browser to complete tasks and document information.
• Data entry in the computer system related to inquiries.
• Escalate complex calls to a supervisor when needed.

Skills

Customer service

Bilingual English/Spanish

Empathy

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Computer literacy

Telephone/Email/Browser

Job description

Systems Integration, Inc. is seeking a remote Contact Center Representative to support FEMA. You will handle inbound calls, read scripted responses, and provide general and claims-related information to callers with professionalism.

Bilingual English/Spanish is preferred. A High School diploma or GED is required, and you must pass a federal background check. Paid training is provided, and you will work from a private home office with reliable internet.