Remote FEMA CSR Bilingual English/Spanish Support

Systems Integration, Inc. (SII); Jacksonville (FL); Remote; USD 32,000 - 45,000; Full time

Job summary

Systems Integration, Inc. is seeking a remote Contact Center Representative to support FEMA. You will handle inbound calls, provide scripted information, verify documents, and use standard tools to assist callers on emergency-related inquiries.

Requirements include a US citizenship, ability to pass a federal background check, and at least six months in customer service. Bilingual English/Spanish is a plus. Training will be provided before handling live calls.

Qualifications

• High School Diploma or GED (or equivalent) required.
• At least six months of customer service experience; call center preferred.
• Must be a U.S. citizen and have lived in the United States for 3 of the past 5 years.
• DHS/Sensitive clearance background considerations preferred.
• Ability to speak and read English clearly; bilingual ability a plus.

Responsibilities

• Answer inbound calls with pre-scripted responses to provide information.
• Perform outbound calls to verify documents.
• Utilize computer, telephone, email, and web browser to complete tasks.
• Enter data in the system related to inquiries.
• Escalate calls to a supervisor when needed.

Skills

Bilingual (English/Spanish)

Customer service

Empathy

Communication

Education

High School Diploma or GED

Tools

Computer

Telephone

Email

Web browser

Job description

Systems Integration, Inc. is seeking a remote Contact Center Representative to support FEMA. You will handle inbound calls, provide scripted information, verify documents, and use standard tools to assist callers on emergency-related inquiries.

Requirements include a US citizenship, ability to pass a federal background check, and at least six months in customer service. Bilingual English/Spanish is a plus. Training will be provided before handling live calls.