Remote Bilingual CSR for FEMA Emergency Support

Systems Integration, Inc.; Las Cruces (NM); Remote; USD 21,000 - 28,000; Full time

Job summary

Systems Integration, Inc. is recruiting remote Customer Service Representatives to support FEMA. The role focuses on answering questions about emergencies, documenting details accurately, and upholding federal procedures, with paid, comprehensive training before start date.

Applicants must pass a federal background check and be U.S. citizens. Prior call center experience is preferred. High School Diploma or GED is required; bilingual English/Spanish is beneficial for this role.

Qualifications

• Requires High School Diploma or GED.
• At least six months of customer service experience; call center preferred.
• Must be a U.S. citizen and have lived in the U.S. 3 of last 5 years.

Responsibilities

• Take inbound calls and provide information using scripted responses.
• Perform outbound calls to verify documents.
• Use computer, telephone, email, and browser to complete tasks.
• Enter data into systems and refer escalated calls to a supervisor.

Skills

Bilingual (English & Spanish)

Empathy

Customer service

Clear communication

Education

High School Diploma or GED

Tools

Computer

Telephone

Email

Web browser

Job description

Systems Integration, Inc. is recruiting remote Customer Service Representatives to support FEMA. The role focuses on answering questions about emergencies, documenting details accurately, and upholding federal procedures, with paid, comprehensive training before start date.

Applicants must pass a federal background check and be U.S. citizens. Prior call center experience is preferred. High School Diploma or GED is required; bilingual English/Spanish is beneficial for this role.