Remote Bilingual Collections Specialist — Patient Care

KeyBridge Medical Revenue Care; Lima (OH); Híbrido; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

KeyBridge Medical Revenue Care in the United States is seeking a Bilingual Collections Call Center Representative to guide patients through billing questions, assist with payments, and resolve account balances in a remote or hybrid setting.

This role blends customer service, problem-solving, and compassionate communication, with a culture that values teamwork and patient-centered care. You’ll collaborate with teammates and maintain documentation while meeting performance standards.

Qualificações

• Excellent written and verbal communication skills.
• Bilingual preferred.
• Remote or hybrid work experience.
• ACA certification tests when eligible.

Responsabilidades

• Deliver exceptional service on inbound and outbound calls about billing questions, payment options, and account concerns.
• Resolve issues efficiently with problem-solving and timely solutions while following compliance and performance standards.
• Maintain clear, thorough documentation of all interactions and support teammates when needed.
• Live our values by fostering trust, teamwork, and integrity with patients, clients, and colleagues.

Conhecimentos

Bilingual

Communication skills

Active listening

Multitasking

Microsoft Office

Descrição da oferta de emprego

KeyBridge Medical Revenue Care in the United States is seeking a Bilingual Collections Call Center Representative to guide patients through billing questions, assist with payments, and resolve account balances in a remote or hybrid setting.

This role blends customer service, problem-solving, and compassionate communication, with a culture that values teamwork and patient-centered care. You’ll collaborate with teammates and maintain documentation while meeting performance standards.