Bilingual Collections Call Center Specialist (Remote)

General Audit Corporation; United States; Teletrabalho; USD 40 000 - 52 000; Tempo integral

Resumo da oferta

KeyBridge Medical Revenue Care is seeking a Bilingual Collections Call Center Representative to support patients with billing questions and payments in a remote or hybrid setting. The role emphasizes compassionate service and accurate record-keeping to resolve account balances.

You will work in a call-center environment, guiding patients through options while ensuring privacy and compliance, collaborating with team members, and contributing to a positive customer experience.

Qualificações

• Strong written and verbal communication skills
• Ability to multitask across internal systems
• Proficiency with Microsoft Office (Outlook, Teams)
• Positive, professional attitude with a drive to succeed
• Ability to follow written, oral, and visual instructions
• Prior remote-work experience is required
• Ability to pass ACA certification tests when eligible

Responsabilidades

• Deliver exceptional service: manage inbound and outbound calls with empathy, assist patients with billing questions and payment options
• Resolve issues efficiently: apply problem-solving skills to provide accurate, timely solutions while complying with standards
• Collaborate & communicate: document all interactions and support team members, mentor new representatives
• Live our values: foster trust, teamwork, and integrity with patients, clients, and colleagues

Conhecimentos

Bilingual communication

Multitasking

Microsoft Office

Positive attitude

Follow instructions

Remote work experience

ACA certification tests

Ferramentas

Microsoft Office

Descrição da oferta de emprego

KeyBridge Medical Revenue Care is seeking a Bilingual Collections Call Center Representative to support patients with billing questions and payments in a remote or hybrid setting. The role emphasizes compassionate service and accurate record-keeping to resolve account balances.

You will work in a call-center environment, guiding patients through options while ensuring privacy and compliance, collaborating with team members, and contributing to a positive customer experience.