Collections Call Center Representative

KeyBridge Medical Revenue Care; Lima (OH); Híbrido; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

KeyBridge Medical Revenue Care is seeking a compassionate Collections Call Center Representative to guide patients through billing questions, assist with payments, and resolve account balances in a remote or hybrid setting. The role blends customer service, problem-solving, and meaningful human connection.

The ideal candidate will have strong communication skills, proficiency with Microsoft Office, and experience working remotely.

Qualificações

• Strong written and verbal communication skills.
• Excellent active listening.
• Ability to multitask and work efficiently across internal systems.
• Remote-work experience is a plus; ACA certification tests when eligible.

Responsabilidades

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
• Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Conhecimentos

Communication skills

Active listening

Multitasking

Remote work experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 19-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call‑center environment.

We Work Hard — But We Have Fun, Too! Throughout the year, we make time to connect, laugh, and enjoy a little friendly competition. Battle for bragging rights at our annual Chili Cookoff, show off your most wonderfully questionable attire during our Ugly Sweater Contest, or eat, dance, laugh, and connect with colleagues at our annual Christmas Party.

Position Overview

KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Collections Call Center Representative who will guide patients through billing questions, assist with payments, and help resolve account balances in a remote or hybrid environment. This role is the perfect blend of customer service, problem‑solving, and meaningful human connection.

What You’ll Do

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
• Resolve issues efficiently: Apply strong problem‑solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Requirements

• Strong written and verbal communication skills, with excellent active listening
• Ability to multitask and work efficiently across our internal system
• Proficiency with Microsoft Office (Outlook, Teams)
• Positive, professional attitude with a drive to succeed
• Ability to understand and follow written, oral, and visual instructions
• Prior remote‑work experience since this is a remote or hybrid position
• Ability to pass ACA certification tests when eligible

If you're looking for an opportunity where you can use your communication skills and problem‑solving abilities to help patients—and join a team that knows how to work hard and enjoy the people they work with—we'd love to hear from you. Bring your experience. Bring your compassion. Bring your personality.

We'll bring the fun!