Remote Bilingual Hospital Billing Specialist

Community Health Systems; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) with matching

Student loan support

Tuition assistance

Competitive pay

Paid time off

Job summary

Community Health Systems is seeking a Bilingual Call Center Representative for Hospital Billing. This remote, entry-level role requires strong communication skills to handle inquiries via phone, email, and chat, ensuring timely resolutions and customer satisfaction.

The position emphasizes adherence to performance metrics, collaboration with departments, and a commitment to high-quality service in a busy healthcare setting.

Qualifications

• 1-2 years of customer service experience required.
• Bilingual English/Spanish required.
• Experience in call center or help desk preferred.
• Familiarity with medical revenue cycle processes preferred.
• HS diploma or GED required.

Responsibilities

• Responds to inquiries via phone, email, chat, or other channels with accurate information.
• Clarifies and resolves issues by identifying needs and root causes.
• Escalates complex issues to appropriate teams with prompt follow-up.
• Provides triage support for common issues related to platforms and back-office processes.
• Documents all interactions in CRM with thorough records.

Skills

Customer service

Bilingual English/Spanish

CRM systems

Communication skills

Multitasking

Attention to detail

Education

High school diploma or GED

Associate degree or some college

Tools

Microsoft Office Suite

CRM platforms

Job description

Community Health Systems is seeking a Bilingual Call Center Representative for Hospital Billing. This remote, entry-level role requires strong communication skills to handle inquiries via phone, email, and chat, ensuring timely resolutions and customer satisfaction.

The position emphasizes adherence to performance metrics, collaboration with departments, and a commitment to high-quality service in a busy healthcare setting.