Remote Medical Collections Specialist - Bilingual

BCA Financial Services, Inc.; St. Louis (MO); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, GAP, and life

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote Collections Specialist to help consumers resolve their accounts with empathy and clarity. This full-time role offers $17/hour plus monthly commissions, Monday–Friday, with company-provided equipment and a strong benefits package.

You will talk with consumers to understand their accounts, offer payment options, and document interactions in our systems. Requirements include 1+ year in call center or related roles and bilingual English/Spanish.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual Required (Fluent in English and Spanish).
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Call center experience

Bilingual English/Spanish

Communication

Problem-solving

Trust-building

Medical terminology (preferred)

Job description

BCA Financial Services, Inc. is seeking a remote Collections Specialist to help consumers resolve their accounts with empathy and clarity. This full-time role offers $17/hour plus monthly commissions, Monday–Friday, with company-provided equipment and a strong benefits package.

You will talk with consumers to understand their accounts, offer payment options, and document interactions in our systems. Requirements include 1+ year in call center or related roles and bilingual English/Spanish.