Bilingual Collections Call Center Representative

KeyBridge Medical Revenue Care; Lima (OH); Híbrido; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

KeyBridge Medical Revenue Care in the United States is seeking a Bilingual Collections Call Center Representative to guide patients through billing questions, assist with payments, and resolve account balances in a remote or hybrid setting.

This role blends customer service, problem-solving, and compassionate communication, with a culture that values teamwork and patient-centered care. You’ll collaborate with teammates and maintain documentation while meeting performance standards.

Qualificações

• Excellent written and verbal communication skills.
• Bilingual preferred.
• Remote or hybrid work experience.
• ACA certification tests when eligible.

Responsabilidades

• Deliver exceptional service on inbound and outbound calls about billing questions, payment options, and account concerns.
• Resolve issues efficiently with problem-solving and timely solutions while following compliance and performance standards.
• Maintain clear, thorough documentation of all interactions and support teammates when needed.
• Live our values by fostering trust, teamwork, and integrity with patients, clients, and colleagues.

Conhecimentos

Bilingual

Communication skills

Active listening

Multitasking

Microsoft Office

Descrição da oferta de emprego

Description

Bilingual Collections Call Center Representative.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time

Description

Join a Best Places to Work Winner — 18 Years Running!

Do you have a passion for helping others? Looking for full-time work with a company known for its award-winning culture?

KeyBridge Medical Revenue Care

is seeking a compassionate, detail-oriented

Bilingual Collections Call Center Representative.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

We Work Hard — But We Have Fun, Too!

Throughout the year, we make time to connect, laugh, and enjoy a little friendly competition. Battle for bragging rights at our annual Chili Cookoff, show off your most wonderfully questionable attire during our Ugly Sweater Contest, or eat, dance, laugh, and connect with colleagues at our annual Christmas Party.

Position Overview

As a Bilingual Collections Call Center Representative, you’ll guide patients through billing questions, assisting with payments, and helping resolve account balances in a remote or hybrid environment. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.

What You’ll Do

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
• Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Requirements

What We’re Looking For:

• Strong written and verbal communication skills, with excellent active listening
• Bilingual Preferred
• Ability to multitask and work efficiently across our internal system
• Proficiency with Microsoft Office (Outlook, Teams)
• Positive, professional attitude with a drive to succeed
• Ability to understand and follow written, oral, and visual instructions
• Prior remote-work experience since this is a remote or hybrid position
• Ability to pass ACA certification tests when eligible

Bring your experience. Bring your compassion. Bring your personality.

We’ll bring the fun!