Bilingual Collections Call Center Representative

General Audit Corporation; United States; Teletrabalho; USD 40 000 - 52 000; Tempo integral

Resumo da oferta

KeyBridge Medical Revenue Care is seeking a Bilingual Collections Call Center Representative to support patients with billing questions and payments in a remote or hybrid setting. The role emphasizes compassionate service and accurate record-keeping to resolve account balances.

You will work in a call-center environment, guiding patients through options while ensuring privacy and compliance, collaborating with team members, and contributing to a positive customer experience.

Qualificações

• Strong written and verbal communication skills
• Ability to multitask across internal systems
• Proficiency with Microsoft Office (Outlook, Teams)
• Positive, professional attitude with a drive to succeed
• Ability to follow written, oral, and visual instructions
• Prior remote-work experience is required
• Ability to pass ACA certification tests when eligible

Responsabilidades

• Deliver exceptional service: manage inbound and outbound calls with empathy, assist patients with billing questions and payment options
• Resolve issues efficiently: apply problem-solving skills to provide accurate, timely solutions while complying with standards
• Collaborate & communicate: document all interactions and support team members, mentor new representatives
• Live our values: foster trust, teamwork, and integrity with patients, clients, and colleagues

Conhecimentos

Bilingual communication

Multitasking

Microsoft Office

Positive attitude

Follow instructions

Remote work experience

ACA certification tests

Ferramentas

Microsoft Office

Descrição da oferta de emprego

All Jobs > Bilingual Collections Call Center Representative

Bilingual Collections Call Center Representative
Fully Remote

Description

Join a Best Places to Work Winner - 18 Years Running! Do you have a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Bilingual Collections Call Center Representative.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

We Work Hard - But We Have Fun, Too!

Throughout the year, we make time to connect, laugh, and enjoy a little friendly competition. Battle for bragging rights at our annual Chili Cookoff, show off your most wonderfully questionable attire during our Ugly Sweater Contest, or eat, dance, laugh, and connect with colleagues at our annual Christmas Party.

Position Overview

As a Bilingual Collections Call Center Representative, you’ll guide patients through billing questions, assisting with payments, and helping resolve account balances in a remote or hybrid environment. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.

What You’ll Do

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
• Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Requirements

What We’re Looking For:

• Strong written and verbal communication skills, with excellent active listening
• Ability to multitask and work efficiently across our internal system
• Proficiency with Microsoft Office (Outlook, Teams)
• Positive, professional attitude with a drive to succeed
• Ability to understand and follow written, oral, and visual instructions
• Prior remote-work experience since this is a remote or hybrid position
• Ability to pass ACA certification tests when eligible

Bring your experience. Bring your compassion. Bring your personality.