Remote Bilingual Collections Specialist - Patient Billing

KeyBridge Medical Revenue Care; United States; À distance; USD 36 000 - 56 000; Plein temps

Résumé du poste

KeyBridge Medical Revenue Care in the United States is hiring a Bilingual Collections Call Center Representative to support patients with billing questions, payments, and balance resolution in a remote or hybrid setting.

The role blends customer service with problem solving and regulatory compliance, requiring clear communication in two languages, attention to detail, and ability to navigate billing systems.

Qualifications

• Excellent written and verbal communication in English and one additional language.
• Experience handling billing questions and payments in a call center.
• Ability to pass ACA certification tests when eligible.

Responsabilités

• Deliver exceptional service by handling inbound/outbound calls about billing questions, payments, and balances.
• Resolve issues efficiently using problem-solving and accuracy while ensuring compliance.
• Document interactions clearly and support team members; mentor new representatives when needed.
• Uphold company values of trust, teamwork, and integrity with patients and clients.

Connaissances

Bilingual English/Spanish

Active listening

Outils

Microsoft Office (Outlook, Teams)

Description du poste

KeyBridge Medical Revenue Care in the United States is hiring a Bilingual Collections Call Center Representative to support patients with billing questions, payments, and balance resolution in a remote or hybrid setting.

The role blends customer service with problem solving and regulatory compliance, requiring clear communication in two languages, attention to detail, and ability to navigate billing systems.