Remote Bilingual Health Care CSR — Patient Billing & Support

State Collection Service Inc; San Antonio (TX); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off beginning at 90 days

Seven paid holidays

Company-provided equipment and tech 지원

Job summary

State Collection Service is seeking motivated, customer-focused individuals to join our growing team of Remote Bilingual Health Care Customer Service Representatives. In this role, you’ll assist patients and account holders with questions about medical billing, insurance, financial assistance, and payment options.

You will handle inbound and outbound calls while providing professional, compassionate service and helping individuals navigate important financial matters.

Qualifications

• At least one year of customer service or call center experience.
• Experience in medical billing, healthcare insurance, or healthcare administration is a plus.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable using computers and navigating multiple systems.
• Ability to work independently while contributing to a collaborative remote team.
• Flexibility to work scheduled evenings and Saturdays as business needs require.
• Bilingual skills are a plus.

Responsibilities

• Handle inbound and outbound calls to assist patients and account holders with billing and payment inquiries.
• Explain account balances, insurance-related questions, payment options, and available financial assistance.
• Establish and monitor payment arrangements in accordance with client guidelines.
• Research and resolve account inquiries while providing accurate, professional customer service.
• Maintain detailed and accurate account documentation.
• Follow client-specific policies, procedures, and applicable regulations, including FDCPA, FCRA, and HIPAA.
• Collaborate with supervisors and team members to meet individual and team performance expectations.

Skills

Customer service

Communication

Problem solving

Multitasking

Computer proficiency

Remote collaboration

Bilingual

Flexible schedules

Job description

State Collection Service is seeking motivated, customer-focused individuals to join our growing team of Remote Bilingual Health Care Customer Service Representatives. In this role, you’ll assist patients and account holders with questions about medical billing, insurance, financial assistance, and payment options.

You will handle inbound and outbound calls while providing professional, compassionate service and helping individuals navigate important financial matters.