Collections Call Center Representative

KeyBridge Medical Revenue Care; United States; A distancia; USD 36.000 - 56.000; Jornada completa

Descripción de la vacante

KeyBridge Medical Revenue Care in the United States is hiring a Bilingual Collections Call Center Representative to support patients with billing questions, payments, and balance resolution in a remote or hybrid setting.

The role blends customer service with problem solving and regulatory compliance, requiring clear communication in two languages, attention to detail, and ability to navigate billing systems.

Formación

• Excellent written and verbal communication in English and one additional language.
• Experience handling billing questions and payments in a call center.
• Ability to pass ACA certification tests when eligible.

Responsabilidades

• Deliver exceptional service by handling inbound/outbound calls about billing questions, payments, and balances.
• Resolve issues efficiently using problem-solving and accuracy while ensuring compliance.
• Document interactions clearly and support team members; mentor new representatives when needed.
• Uphold company values of trust, teamwork, and integrity with patients and clients.

Conocimientos

Bilingual English/Spanish

Active listening

Herramientas

Microsoft Office (Outlook, Teams)

Descripción del empleo

All Jobs > Bilingual Collections Call Center Representative

Bilingual Collections Call Center Representative
Fully Remote

Description

Join a Best Places to Work Winner — 18 Years Running! Do you have a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Bilingual Collections Call Center Representative.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call‑center environment.

We Work Hard — But We Have Fun, Too!

Throughout the year, we make time to connect, laugh, and enjoy a little friendly competition. Battle for bragging rights at our annual Chili Cookoff, show off your most wonderfully questionable attire during our Ugly Sweater Contest, or eat, dance, laugh, and connect with colleagues at our annual Christmas Party.

Position Overview

As a Bilingual Collections Call Center Representative, you’ll guide patients through billing questions, assisting with payments, and helping resolve account balances in a remote or hybrid environment. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.

What You’ll Do

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
• Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Requirements

What We’re Looking For:

• Strong written and verbal communication skills, with excellent active listening
• Ability to multitask and work efficiently across our internal system
• Proficiency with Microsoft Office (Outlook, Teams)
• Positive, professional attitude with a drive to succeed
• Ability to understand and follow written, oral, and visual instructions
• Prior remote-work experience since this is a remote or hybrid position
• Ability to pass ACA certification tests when eligible

If you're looking for an opportunity where you can use your communication skills and problem-solving abilities to help patients—and join a team that knows how to work hard and enjoy the people they work with,we'd love to hear from you.

Bring your experience. Bring your compassion. Bring your personality.