Remote Patient Billing & Collections Specialist

KeyBridge Medical Revenue Care; Lima (OH); Hybrid; USD 25,000 - 33,000; Full time

Job summary

KeyBridge Medical Revenue Care is seeking a compassionate Collections Call Center Representative to guide patients through billing questions, assist with payments, and resolve account balances in a remote or hybrid setting. The role blends customer service, problem-solving, and meaningful human connection.

The ideal candidate will have strong communication skills, proficiency with Microsoft Office, and experience working remotely.

Qualifications

• Strong written and verbal communication skills.
• Excellent active listening.
• Ability to multitask and work efficiently across internal systems.
• Remote-work experience is a plus; ACA certification tests when eligible.

Responsibilities

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
• Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Skills

Communication skills

Active listening

Multitasking

Remote work experience

Tools

Microsoft Office

Job description

KeyBridge Medical Revenue Care is seeking a compassionate Collections Call Center Representative to guide patients through billing questions, assist with payments, and resolve account balances in a remote or hybrid setting. The role blends customer service, problem-solving, and meaningful human connection.

The ideal candidate will have strong communication skills, proficiency with Microsoft Office, and experience working remotely.