Remote Bilingual Collections Specialist – English & Spanish

BCA Financial Services, Inc.; Florida; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote Call Center/Customer Service specialist to help consumers resolve their accounts with empathy and professionalism. The role offers a starting wage of $17/hour plus monthly commission, a Monday–Friday schedule, and comprehensive benefits.

You will receive training and support while working from a home office in Florida. Ideal candidates have at least 1 year in a call center or related field, fluent English and Spanish, and strong communication and

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual: Fluent in English and Spanish.
• Strong communication and problem-solving skills.
• Ability to build trust and handle sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• Reliable, detail-oriented work style.

Responsibilities

• Talk with consumers to understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals with coaching support.

Skills

Bilingual English/Spanish

Communication skills

Problem solving

Trust building

Detail oriented

Call center experience

Medical terminology (basic)

Job description

BCA Financial Services, Inc. is seeking a remote Call Center/Customer Service specialist to help consumers resolve their accounts with empathy and professionalism. The role offers a starting wage of $17/hour plus monthly commission, a Monday–Friday schedule, and comprehensive benefits.

You will receive training and support while working from a home office in Florida. Ideal candidates have at least 1 year in a call center or related field, fluent English and Spanish, and strong communication and