Remote Bilingual Collections Specialist (English/Spanish)

BCA Financial Services, Inc.; Orlando (FL); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Company equipment

Job summary

BCA Financial Services, Inc. is seeking a call center specialist to assist consumers with account resolutions from a remote home office. The role emphasizes empathetic communication, problem-solving, and thorough documentation of conversations.

You’ll handle inbound/outbound calls, offer flexible payment options, and meet performance goals with coaching support. The position requires bilingual English/Spanish abilities and a Monday–Friday schedule, with full company benefits offered.

Qualifications

• 1+ year of experience in call center, customer service, billing, or collections
• Bilingual required (English and Spanish)
• Strong communication and problem-solving skills
• Ability to build trust and handle sensitive conversations

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals with coaching support

Skills

Bilingual English/Spanish

Communication skills

Problem-solving

Trust-building

Job description

BCA Financial Services, Inc. is seeking a call center specialist to assist consumers with account resolutions from a remote home office. The role emphasizes empathetic communication, problem-solving, and thorough documentation of conversations.

You’ll handle inbound/outbound calls, offer flexible payment options, and meet performance goals with coaching support. The position requires bilingual English/Spanish abilities and a Monday–Friday schedule, with full company benefits offered.