Remote Bilingual Collections Pro

BCA Financial Services, Inc.; Yorktown (VA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hourly wage + commission

Mon-Fri schedule

Insurance package

401(k)

Paid time off and holidays

Equipment provided

Job summary

BCA Financial Services, Inc. is hiring a remote Collections/Customer Service Specialist in Virginia to help consumers resolve accounts with empathy and clarity. You will manage high volumes of inbound/outbound calls, document interactions, and offer flexible payment options.

Typical schedule is Monday–Friday with a base of $17/hour plus monthly commissions; bilingual English/Spanish required. Company-provided equipment and benefits are included, with a strong focus on customer care and

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual in English and Spanish.
• Strong communication and problem-solving skills.
• Ability to build trust and handle sensitive conversations.
• Basic knowledge of medical terminology (preferred).

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals with support and coaching.

Skills

Bilingual English/Spanish

Communication skills

Problem solving

Trust-building

Detail-oriented

Job description

BCA Financial Services, Inc. is hiring a remote Collections/Customer Service Specialist in Virginia to help consumers resolve accounts with empathy and clarity. You will manage high volumes of inbound/outbound calls, document interactions, and offer flexible payment options.

Typical schedule is Monday–Friday with a base of $17/hour plus monthly commissions; bilingual English/Spanish required. Company-provided equipment and benefits are included, with a strong focus on customer care and