Remote Bilingual Collections Specialist

BCA Financial Services, Inc.; Tallahassee (FL); A distancia; USD 22.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off and holidays

Company-provided equipment

Descripción de la vacante

BCA Financial Services, Inc. is hiring a remote Customer Service / Collections Advocate in Florida. The role focuses on helping consumers understand their accounts, offering payment options, and documenting interactions with precision.

You’ll join a Monday–Friday schedule, receive equipment and training, and be rewarded for performance with a monthly commission. Requirements include 1+ year in call center or related fields, and bilingual English/Spanish.

Formación

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual required (Fluent in English and Spanish)
• Strong communication and problem-solving skills
• Ability to build trust and handle sensitive conversations
• Basic knowledge of medical terminology (preferred)
• Reliable, detail-oriented work style

Responsabilidades

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching)

Conocimientos

English

Spanish

Communication

Problem solving

Detail oriented

Descripción del empleo

BCA Financial Services, Inc. is hiring a remote Customer Service / Collections Advocate in Florida. The role focuses on helping consumers understand their accounts, offering payment options, and documenting interactions with precision.

You’ll join a Monday–Friday schedule, receive equipment and training, and be rewarded for performance with a monthly commission. Requirements include 1+ year in call center or related fields, and bilingual English/Spanish.