Remote Bilingual Collections Specialist (EN/ES)

BCA Financial Services, Inc.; Virginia; A distancia; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

GAP insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Descripción de la vacante

BCA Financial Services, Inc. is seeking a customer service specialist for a work-from-home role in Virginia. You will assist consumers with account understanding and payment options, handling high call volumes with focus on accurate documentation and meeting performance goals.

Qualified candidates will have 1+ year in a call center or related field, bilingual fluency in English and Spanish, and strong communication skills. Company-provided equipment supports a remote, full-time schedule.

Formación

• 1+ year of experience in call center, customer service, billing, or collections.
• Bilingual required (English and Spanish).
• Strong communication and problem-solving skills.

Responsabilidades

• Talk with consumers to understand their accounts and find solutions.
• Offer payment options including full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals with coaching support.

Conocimientos

Bilingual (English/Spanish)

Strong communication

Problem solving

Detail oriented

Descripción del empleo

BCA Financial Services, Inc. is seeking a customer service specialist for a work-from-home role in Virginia. You will assist consumers with account understanding and payment options, handling high call volumes with focus on accurate documentation and meeting performance goals.

Qualified candidates will have 1+ year in a call center or related field, bilingual fluency in English and Spanish, and strong communication skills. Company-provided equipment supports a remote, full-time schedule.