Remote Bilingual Healthcare Collections Specialist

BCA Financial Services, Inc.; Lorida (FL); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

GAP Insurance

Life Insurance

401(k) match

Paid time off

Paid holidays

Company equipment

Job summary

BCA Financial Services, Inc. is seeking a remote Call Center Specialist to help consumers resolve accounts with empathy and clarity.

This full-time role requires bilingual English and Spanish communication, a focus on problem-solving, and the ability to document interactions accurately in our systems. You’ll work Monday–Friday from a home office, enjoy a competitive compensation package including $17/hour plus monthly commissions, and benefit from company-provided equipment, insurance options,

Qualifications

• 1+ year of experience in call center, customer service, billing, or collections.
• Bilingual in English and Spanish is required.
• Strong communication and problem-solving skills.

Responsibilities

• Talk with consumers to understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals with support and coaching.

Skills

Bilingual: English & Spanish

Customer service

Job description

BCA Financial Services, Inc. is seeking a remote Call Center Specialist to help consumers resolve accounts with empathy and clarity.

This full-time role requires bilingual English and Spanish communication, a focus on problem-solving, and the ability to document interactions accurately in our systems. You’ll work Monday–Friday from a home office, enjoy a competitive compensation package including $17/hour plus monthly commissions, and benefit from company-provided equipment, insurance options,