Remote Bilingual Collections Pro (English/Spanish)

BCA Financial Services, Inc.; Missouri; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking an experienced call center professional to work remotely from home in MO. The role requires bilingual English/Spanish communication, handling inbound/outbound calls, and helping consumers resolve accounts with empathy.

A Monday–Friday schedule, company-provided equipment, and performance-based commissions are offered. The position emphasizes accurate documentation, problem-solving, and delivering respectful service while meeting goals with coaching

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual Required (Fluent in English and Spanish).
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Bilingual English/Spanish

Call center experience

Strong communication

Problem solving

Job description

BCA Financial Services, Inc. is seeking an experienced call center professional to work remotely from home in MO. The role requires bilingual English/Spanish communication, handling inbound/outbound calls, and helping consumers resolve accounts with empathy.

A Monday–Friday schedule, company-provided equipment, and performance-based commissions are offered. The position emphasizes accurate documentation, problem-solving, and delivering respectful service while meeting goals with coaching