Remote Bilingual Collections Agent (Spanish)

Advance America, Cash Advance Centers, Inc.; Greenville (SC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401(k) savings plan with company match

Company paid holidays

Tuition reimbursement

Business casual environment

Rewards & Recognition program

Employee assistance program

Free parking at Greenville office

Job summary

Purpose Financial, Inc. is seeking a Bi-Lingual (Spanish) Collections Agent for a remote role based from the Greenville area.

The position focuses on contacting customers to negotiate payments and collect overdue loans, acting as a liaison between creditors and customers to manage accounts, while adhering to company policies. The ideal candidate will have at least one year in a call center or customer service role, three years in collections, and fluency in Spanish and English.

Qualifications

• Excellent written and verbal English and Spanish communication.
• Strong negotiation and problem-solving skills.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Contact and negotiate with customers to collect overdue payments.
• Serve as liaison between creditors and customers to manage accounts.
• Maintain adherence to policies and ensure compliance in communications.

Skills

Bilingual communication

Negotiation

Customer service

Education

High School Diploma or GED

Tools

CRM software

Job description

Purpose Financial, Inc. is seeking a Bi-Lingual (Spanish) Collections Agent for a remote role based from the Greenville area.

The position focuses on contacting customers to negotiate payments and collect overdue loans, acting as a liaison between creditors and customers to manage accounts, while adhering to company policies. The ideal candidate will have at least one year in a call center or customer service role, three years in collections, and fluency in Spanish and English.