Remote Bilingual Client Success Specialist (Spanish/English)

IllTip; United States; Remote; USD 26,000 - 29,000; Full time

Job summary

IllTip is seeking a remote Customer Success professional based in the United States to support customers enrolled in financial hardship debt programs. The role emphasizes Spanish/English bilingual communication, inbound support, and helping customers understand options to stay on track toward their goals.

Compensation includes an hourly rate of $19–$21 with commissions tied to retention targets. You will handle high-volume calls, document interactions in the CRM, and contribute to ongoing

Qualifications

• Fluent in Spanish and English, both spoken and written.
• Experience in retention, sales, or collections.
• High school diploma or equivalent; an associate's or bachelor's degree is a plus.
• Comfortable with high call volumes and a fast-paced environment; able to stay calm under pressure.
• Proficient with CRM software and able to learn new systems and financial products.
• Strong negotiation, de-escalation and problem-solving skills, with good time management.

Responsibilities

• Explain the hardship debt program to customers, including its benefits, process and options.
• Listen actively and calm upset customers, addressing concerns about their financial situation.
• Review customer records and program progress in the CRM and keep accurate notes.
• Assess each customer's finances and recommend suitable paths toward debt-free.
• Work with customers to build practical plans that fit their goals and encourage enrollment.
• Meet or exceed retention goals while delivering strong service by phone and other channels.

Skills

Spanish-English bilingual

Retention/sales/collections experience

Strong negotiation skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree is a plus

Tools

CRM software

Job description

IllTip is seeking a remote Customer Success professional based in the United States to support customers enrolled in financial hardship debt programs. The role emphasizes Spanish/English bilingual communication, inbound support, and helping customers understand options to stay on track toward their goals.

Compensation includes an hourly rate of $19–$21 with commissions tied to retention targets. You will handle high-volume calls, document interactions in the CRM, and contribute to ongoing