Remote Bilingual Client Services Coordinator (EN/ES)

Job Duck LLC

United States

Remote

USD 52,000 - 56,000

Full time

3 days ago

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Job summary

Job Duck LLC is seeking a Client Services Coordinator to join a fast-paced, highly organized team delivering exceptional client service. You will manage communications with providers, verify balances, and document workflows to support smooth case handling, with a focus on accuracy and timely follow-up.

Ideal candidates have at least 1 year in client-facing roles, strong English/Spanish communication, and proficiency with CRM and VoIP tools.

Qualifications

Minimum of 1 year of experience in client-facing roles or customer service.
Strong organizational and time-management skills.
Excellent verbal and written communication in English and Spanish.
Ability to handle multiple tasks and prioritize effectively.
Detail-oriented with a high level of accuracy.
Problem-solving and negotiation skills.
Comfortable working with CRM systems and VoIP tools.
Professional demeanor and client-focused mindset.

Responsibilities

Answer a high volume of inbound calls following a structured script.
Make outbound follow-up calls to qualified leads (no cold calling).
Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups.
Ensure timely and consistent follow-up to maximize successful signings.
Gather complete and accurate information from callers and process client sign-ups.
Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member.