Bilingual Intake & Client Services Specialist

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC in the United States is seeking a dedicated Intake Specialist to join our team. You will be the first point of contact for potential clients, guide through intake, provide translation support for Spanish-speaking contacts, and transition matters to the legal team.

The role requires 2–3 years of intake experience, a background in customer service, and comfort with CRM and case-management tools. Office hours are 8:30 AM to 5:30 PM EST, with a steady daily call volume; bilingual

Qualifications

• 2–3 years of intake experience.
• Experience in customer service roles.
• Spanish/English proficiency is required.

Responsibilities

• Triage calls and web submissions for timely responses.
• Request and follow up on client reviews; inform marketing of feedback.
• Provide translation support for Spanish-speaking contacts.
• Transition new matters to the legal team after intake is complete.
• Guide clients through intake, draft representation agreements, verify payments.
• Maintain accurate CRM and case management records.

Skills

Intake tasks

Customer service

Tools

Lawmatics

8x8

Slack

Clio

Outlook

Active Campaign

Job description

Job Duck LLC in the United States is seeking a dedicated Intake Specialist to join our team. You will be the first point of contact for potential clients, guide through intake, provide translation support for Spanish-speaking contacts, and transition matters to the legal team.

The role requires 2–3 years of intake experience, a background in customer service, and comfort with CRM and case-management tools. Office hours are 8:30 AM to 5:30 PM EST, with a steady daily call volume; bilingual