Remote Client Care Admin (Bilingual) – Sales Support

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking a Client Care Administrative Assistant to provide exceptional client support. You will manage communications with providers, verify balances, and keep documentation accurate to keep cases moving efficiently.

The role suits someone navigating a fast-paced environment with problem-solving skills, empathetic communication, and a focus on client satisfaction. EST timezone, Monday–Friday hours, remote work possible.

Qualifications

• Minimum of 1 year in a client-facing role or customer service.
• Sales experience is required.
• Bilingual proficiency in English and Spanish.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Accurately document all findings and interactions in the CRM system.
• Maintain professionalism and empathy in client and provider interactions.
• Contact providers to request and review invoices and verify balances.
• Coordinate timely follow-ups with stakeholders.
• Negotiate with providers after training period.
• Participate in daily, weekly, and monthly team meetings.
• Confirm insurance coverage applicability for clients.
• Communicate with multiple providers and consolidate inquiries.

Skills

Customer service

Sales experience

Bilingual English/Spanish

Attention to detail

Organizational skills

Independent & team work

Tools

CRM Neos

Intermedia VoIP

Neos Email

Neos Calendar

Zoom

Job description

Job Duck LLC is seeking a Client Care Administrative Assistant to provide exceptional client support. You will manage communications with providers, verify balances, and keep documentation accurate to keep cases moving efficiently.

The role suits someone navigating a fast-paced environment with problem-solving skills, empathetic communication, and a focus on client satisfaction. EST timezone, Monday–Friday hours, remote work possible.