Remote Bilingual Client Services Coordinator EN/ES

Job Duck, LLC; United States; Hybrid; USD 52,000 - 56,000; Full time

Job summary

Job Duck, LLC is seeking a Client Services Coordinator in Virginia, US, offering remote support for a US-based office. You will manage communications with providers, verify balances, and ensure accurate documentation to support smooth case handling.

The role emphasizes organization, attention to detail, and effective communication in English and Spanish. Expected to meet KPIs and support timely client sign-ups in a fast-paced environment.

Qualifications

• Minimum of 1 year of experience in client-facing roles or customer service.
• Strong organizational and time-management skills.
• Excellent verbal and written communication in English and Spanish.
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with a high level of accuracy.

Responsibilities

• Answer a high volume of inbound calls following a structured script.
• Make outbound follow-up calls to qualified leads (no cold calling).
• Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups.
• Ensure timely and consistent follow-up to maximize successful signings.
• Gather complete and accurate information from callers and process client sign-ups.
• Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member.

Skills

Bilingual English/Spanish

Organizational skills

Time management

Verbal and written communication

Problem solving

Tools

Neos CRM

Intermedia VoIP

Job description

Job Duck, LLC is seeking a Client Services Coordinator in Virginia, US, offering remote support for a US-based office. You will manage communications with providers, verify balances, and ensure accurate documentation to support smooth case handling.

The role emphasizes organization, attention to detail, and effective communication in English and Spanish. Expected to meet KPIs and support timely client sign-ups in a fast-paced environment.