V104C - Virtual Client Services Coordinator V

Job Duck LLC; United States; À distance; USD 52 000 - 56 000; Plein temps

Résumé du poste

Job Duck LLC is seeking a Client Services Coordinator to join a fast-paced, highly organized team delivering exceptional client service. You will manage communications with providers, verify balances, and document workflows to support smooth case handling, with a focus on accuracy and timely follow-up.

Ideal candidates have at least 1 year in client-facing roles, strong English/Spanish communication, and proficiency with CRM and VoIP tools.

Qualifications

• Minimum of 1 year of experience in client-facing roles or customer service.
• Strong organizational and time-management skills.
• Excellent verbal and written communication in English and Spanish.
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with a high level of accuracy.
• Problem-solving and negotiation skills.
• Comfortable working with CRM systems and VoIP tools.
• Professional demeanor and client-focused mindset.

Responsabilités

• Answer a high volume of inbound calls following a structured script.
• Make outbound follow-up calls to qualified leads (no cold calling).
• Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups.
• Ensure timely and consistent follow-up to maximize successful signings.
• Gather complete and accurate information from callers and process client sign-ups.
• Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member.

Connaissances

Bilingual English/Spanish

Communication skills

Organizational skills

Time management

Detail-oriented

Problem-solving

CRM systems

VoIP tools

Customer service

Outils

Neos CRM

Intermedia VoIP

Description du poste

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description: Join Job Duck as a Client Services Coordinator and become an integral part of a dynamic team dedicated to delivering exceptional client service. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to support smooth case handling. Your ability to organize information, maintain attention to detail, and communicate effectively will make a direct impact on client satisfaction and operational efficiency. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values precision in every task.

Salary

Salary Range: $1,142 USD to $1,220 USD

Responsibilities

• Answer a high volume of inbound calls following a structured script.
• Make outbound follow-up calls to qualified leads (no cold calling).
• Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups.
• Ensure timely and consistent follow-up to maximize successful signings.
• Gather complete and accurate information from callers and process client sign-ups.
• Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member.

Additional Job Description

• Location: Virginia, US. (Remote support for U.S.-based office)
• Time Zone: EST
• Office Hours: Saturday through Wednesday or Wednesday through Sunday
• Software/Tools: CRM: Neos VoIP: Intermedia
• Required Skills:
• Minimum of 1 year of experience in client-facing roles or customer service
• Strong organizational and time-management skills
• Excellent verbal and written communication in English and Spanish
• Ability to handle multiple tasks and prioritize effectively
• Detail-oriented with a high level of accuracy
• Problem-solving and negotiation skills
• Comfortable working with CRM systems and VoIP tools
• Professional demeanor and client-focused mindset

Work Shift: Languages: English, Spanish