V102 Receptionist- Bilingual Legal Receptionist

Job Duck LLC; United States; Remote; USD 13.000 - 14.000; Vollzeit

Zusammenfassung

Job Duck LLC is seeking a Bilingual Receptionist to be the first point of contact for clients seeking legal assistance. The role requires managing a high volume of calls with professionalism in English and Spanish, delivering empathetic service and accurate information.

You will follow firm protocols, route inquiries to the Intake Team, and maintain a welcoming caller experience during a fast-paced day. This remote position offers EST hours and the opportunity to contribute to a dynamic,

Qualifikationen

• Fluent in English and Spanish with professional spoken English.
• Handle a high volume of inbound calls with accuracy and empathy.
• EST timezone availability, Monday–Friday, 9:00 AM to 6:00 PM.
• Experience with CRM/VoIP systems and intake processes.

Aufgaben

• Communicate clearly to ensure callers feel welcomed and supported.
• Follow internal procedures to route calls to the Intake Team.
• Answer a high volume of calls with professionalism, empathy and accuracy.
• Provide bilingual support in English and Spanish to clients.
• Maintain a welcoming caller experience in a fast-paced environment.
• Route calls to the Intake Team when appropriate.

Kenntnisse

Bilingual English/Spanish

Customer service

Telephone communication

High volume calls

Active listening

Attention to detail

Empathy

Professional communication

Time management

Organization

Tools

CRM

VoIP

Email systems

Calendar tools

Jobbeschreibung

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description: Join Job Duck as a Bilingual Receptionist and become an important first point of contact for clients and prospective clients seeking legal assistance. In this role, you will manage a high volume of incoming calls while providing professional, empathetic, and accurate support in both English and Spanish. You will help create a welcoming caller experience, answer questions using available resources, and follow established protocols to ensure inquiries reach the appropriate team. This opportunity is ideal for a reliable, personable professional who enjoys speaking with people, pays close attention to detail, and thrives in a fast-paced environment.

Monthly Compensation: 1,150 to 1,220

Responsibilities

• Communicate clearly and professionally to help ensure clients and prospective clients feel welcomed and supported
• Follow internal communication and call handling procedures to support efficient coordination between callers and the Intake Team
• Answer a high volume of incoming telephone calls with professionalism, empathy, accuracy, and attention to detail
• Communicate fluently in English when answering questions and assisting callers over the phone
• Use available resources to accurately address caller questions and determine the appropriate next steps
• Follow established firm protocols when handling potential new client inquiries
• Route calls and prospective client inquiries accurately to the Intake Team when appropriate
• Provide friendly, empathetic, and customer service focused assistance during every client interaction
• Provide bilingual support in English and Spanish to clients and prospective clients
• Maintain professionalism and attention to detail while working in a fast-paced, high call volume environment
• Manage approximately 400 incoming calls per week while maintaining a consistently welcoming and professional caller experience

Requirements

• Work Schedule: Monday through Friday, 9:00 AM to 6:00 PM EST
• Timezone: EST Full professional fluency in English and Spanish, with exceptional spoken English required for handling telephone conversations accurately and professionally
• Ability to manage a high volume of incoming telephone calls while maintaining professionalism, empathy, and attention to detail
• Comfortable handling approximately 400 calls per week and a call volume exceeding 45 calls per day
• Strong customer service and interpersonal communication abilities
• Ability to follow established protocols for potential new client inquiries and accurately route calls to the Intake Team
• Comfortable working in a fast-paced legal services environment with frequent client interaction
• Software and Tools: CRM, VoIP, internal communication platform, email, and calendar tools

Required Skills

• Bilingual English and Spanish
• Professional English Fluency
• Customer Service
• Telephone Communication
• High Volume Call Management
• Call Routing
• Client Communication
• Prospective Client Support
• Legal Intake Support
• Active Listening
• Verbal Communication
• Professional Communication
• Attention to Detail
• Empathy
• Reliability
• Professionalism
• Interpersonal Skills
• Organization
• Accuracy
• Adaptability
• Time Management
• Customer Service Orientation
• Ability to Work in a Fast Paced Environment

Work Shift: Languages: English

Job Duck helps talented individuals work remotely for US-based companies.