Bilingual Client Experience Specialist II

Job Duck, LLC; United States; À distance; USD 13 000 - 14 000; Plein temps

Résumé du poste

Job Duck, LLC in the United States seeks a bilingual Client Experience Representative to be the first contact for prospective clients, screening inquiries and guiding onboarding.

You will handle a high volume of calls, keep HubSpot CRM updated, schedule consultations, and coordinate with intake teams while delivering professional, empathetic service.

English and Spanish fluency, at least 1 year in a client-facing role, and a reliable home office setup are essential.

Qualifications

• Minimum 1 year in a client-facing role (customer service, intake, receptionist).
• Experience handling inbound client inquiries and onboarding.
• English and Spanish proficiency; additional languages a plus.
• Reliable home office setup with quiet environment.

Responsabilités

• Handle a high volume of calls while delivering quality client interactions.
• Maintain and update CRM records in HubSpot.
• Schedule consultations using Calendly or scheduling tools.
• Screen inquiries and gather information for initial consultations.
• Assist with administrative tasks to support the intake team as needed.

Connaissances

Bilingual English/Spanish

Client-facing communication

Active listening

Relationship building

Multitasking & time management

CRM data entry

Outils

HubSpot CRM

Calendly

TitlePro247

Justia/Intaker

Description du poste

Job Duck, LLC in the United States seeks a bilingual Client Experience Representative to be the first contact for prospective clients, screening inquiries and guiding onboarding.

You will handle a high volume of calls, keep HubSpot CRM updated, schedule consultations, and coordinate with intake teams while delivering professional, empathetic service.

English and Spanish fluency, at least 1 year in a client-facing role, and a reliable home office setup are essential.