Remote Client Care Specialist - Bilingual EN/ES

Job Duck, LLC; United States; Remote; USD 13.000 - 14.000; Vollzeit

Zusammenfassung

Job Duck, LLC in the United States is seeking a Client Care Administrative Assistant to support providers and clients, manage communications, verify balances, and keep documentation accurate to move cases efficiently.

This remote role requires at least 1 year in a client-facing position, sales experience, and bilingual English/Spanish, with strong attention to detail and professional written and verbal communication skills.

Qualifikationen

• At least 1 year in a client-facing role or customer service.
• Sales experience is required.
• Bilingual in English and Spanish.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.

Aufgaben

• Accurately document all findings and interactions in the CRM system.
• Maintain professionalism and empathy in all client and provider interactions.
• Contact providers on behalf of clients to request and review outstanding invoices and verify balances.
• Coordinate timely follow-ups with stakeholders.
• Negotiate with providers on behalf of clients after training period.
• Participate in daily, weekly, and monthly team meetings.
• Confirm insurance coverage applicability for clients.
• Communicate with multiple providers and consolidate inquiries for efficiency.

Kenntnisse

Customer service

Bilingual English/Spanish

Attention to detail

Verbal and written communication

Team player

Tools

CRM system

VoIP tools

Neos CRM

Intermedia

Zoom

Jobbeschreibung

Job Duck, LLC in the United States is seeking a Client Care Administrative Assistant to support providers and clients, manage communications, verify balances, and keep documentation accurate to move cases efficiently.

This remote role requires at least 1 year in a client-facing position, sales experience, and bilingual English/Spanish, with strong attention to detail and professional written and verbal communication skills.