Remote Bilingual Call Center Specialist (EN/ES)

United States Digital Space LLC; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

MCI is hiring Remote Bilingual Call Center Representatives to join our customer support team. This role is ideal for individuals who enjoy working from home and providing exceptional service in English and Spanish.

You will be the first point of contact for customers, handling inquiries, resolving issues, and documenting interactions in our CRM. Join a fast-paced environment with performance metrics to excel and grow within a globally expanding organization.

Qualifications

• 1+ year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Fluent in English and Spanish.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Skills

Customer service experience

Bilingual English/Spanish

Remote work

Excellent communication

Education

High school diploma/GED

Tools

CRM software

Job description

MCI is hiring Remote Bilingual Call Center Representatives to join our customer support team. This role is ideal for individuals who enjoy working from home and providing exceptional service in English and Spanish.

You will be the first point of contact for customers, handling inquiries, resolving issues, and documenting interactions in our CRM. Join a fast-paced environment with performance metrics to excel and grow within a globally expanding organization.