Remote Bilingual Call Center Specialist

MCI; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision coverage

Paid training

Job summary

MCI is seeking a Remote Call Center Representative who will serve as the first point of contact for customers, providing exceptional support from a home-based environment. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to manage multiple tasks efficiently.

This role requires a high school diploma, fluency in both English and Spanish, and a reliable home internet connection. Join MCI for a rewarding opportunity with a supportive work culture.

Qualifications

• 18 years or older.
• 1+ year of experience in a call-center or customer-service role.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues quickly while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Meet or exceed performance metrics.

Skills

Excellent verbal communication

Excellent written communication

Multitasking

Time management

Fluent in English and Spanish

Education

High school diploma or GED

Tools

Customer-service software

Job description

MCI is seeking a Remote Call Center Representative who will serve as the first point of contact for customers, providing exceptional support from a home-based environment. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to manage multiple tasks efficiently.

This role requires a high school diploma, fluency in both English and Spanish, and a reliable home internet connection. Join MCI for a rewarding opportunity with a supportive work culture.