Remote Bilingual CX Specialist (English/Spanish)

MCI; McAllen (TX); Remote; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Zusammenfassung

MCI is seeking bilingual (English/Spanish) Call Center Representatives for remote, work-at-home support. You’ll troubleshoot basic technical issues, build customer relationships, and identify upsell opportunities while delivering excellent service.

Ideal candidates are highly motivated, with a high school diploma, strong typing, and proficient in Microsoft Office. Remote position requiring reliable internet and weekend/holiday availability.

Qualifikationen

• High school diploma or GED.
• Fluent in English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.
• Basic knowledge of Microsoft Office Suite and Windows applications.
• Reliable internet connection (20Mbps+ download speed) for remote roles.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Ability to multitask, self-manage, and thrive in a dynamic environment.
• Team-oriented with strong interpersonal skills.
• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.

Aufgaben

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials, system updates, and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Kenntnisse

Bilingual English/Spanish

Typing 20+ WPM

Excellent communication

Problem-solving abilities

Data entry experience

Ability to work shifts

Team-oriented

Ausbildung

High school diploma or GED

Tools

Microsoft Office Suite

Windows applications

Jobbeschreibung

MCI is seeking bilingual (English/Spanish) Call Center Representatives for remote, work-at-home support. You’ll troubleshoot basic technical issues, build customer relationships, and identify upsell opportunities while delivering excellent service.

Ideal candidates are highly motivated, with a high school diploma, strong typing, and proficient in Microsoft Office. Remote position requiring reliable internet and weekend/holiday availability.