Remote Bilingual Call Center Pro (English/Spanish)

MCI; Edinburg (TX); Remote; USD 19,000 - 28,000; Full time

Job summary

MCI is hiring bilingual Call Center Representatives to support diverse client projects. If you are fluent in English and Spanish and enjoy helping customers in a fast-paced environment, this role offers remote work-from-home flexibility and opportunities to grow your career.

You will troubleshoot basic technical issues, build customer relationships, and identify upsell opportunities while delivering excellent service. Prior experience in customer support is helpful but not required.

Qualifications

• High school diploma or GED.
• Fluent in English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.
• Basic knowledge of Microsoft Office Suite and Windows applications.
• Reliable internet connection (20Mbps+ download speed) for remote roles.

Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials, system updates, and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Skills

Bilingual English/Spanish

Typing 20+ WPM

Communication skills

Multitasking

Team oriented

Reliable internet 20Mbps+

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is hiring bilingual Call Center Representatives to support diverse client projects. If you are fluent in English and Spanish and enjoy helping customers in a fast-paced environment, this role offers remote work-from-home flexibility and opportunities to grow your career.

You will troubleshoot basic technical issues, build customer relationships, and identify upsell opportunities while delivering excellent service. Prior experience in customer support is helpful but not required.