Remote Bilingual Call Center Specialist

Ascensus; Dallas (TX); On-site; USD 24,796 - 31,684; Full time

Job summary

Ascensus in Dallas is looking for a Remote Call Center Representative. This role involves addressing customer inquiries related to employee benefits and ensuring high-quality service via phone, email, or chat.

Ideal candidates should be bilingual in English and Spanish and have at least one year of customer service experience. Proficiency in Microsoft Office, particularly Excel, is essential. A high school diploma is required.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel applications.
• Excellent verbal and written skills.

Responsibilities

• Handle customer inquiries regarding employee benefit plans.
• Provide high quality service via phone, email, or chat.
• Process claims and manage account owner contacts.

Skills

Bilingual in English and Spanish

Customer service

Microsoft Office proficiency

Detail oriented

Excellent listening skills

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Ascensus in Dallas is looking for a Remote Call Center Representative. This role involves addressing customer inquiries related to employee benefits and ensuring high-quality service via phone, email, or chat.

Ideal candidates should be bilingual in English and Spanish and have at least one year of customer service experience. Proficiency in Microsoft Office, particularly Excel, is essential. A high school diploma is required.