Remote Bilingual Call Center Representative | Spanish-English MCI

HelpfulRemote; Northern (KY); Remote; USD 32,000 - 45,000; Full time

Job summary

HelpfulRemote is seeking a bilingual customer service representative to handle inbound and outbound calls for client projects, resolve basic technical issues, update account records, and spot upsell opportunities. Reps follow scripts and escalate complex cases to supervisors, aiming for high first-call resolution and customer satisfaction.

Candidates must have a high school diploma or GED, be fluent in English and Spanish, type 20+ WPM with data entry experience, and be comfortable with

Qualifications

• High school diploma or GED.
• Fluency in both English and Spanish.
• Typing speed 20+ WPM with data entry experience.
• Basic familiarity with Microsoft Office and Windows.
• Willingness to work scheduled shifts including weekends and holidays.
• Prior contact center experience preferred but not required.

Responsibilities

• Handle inbound and outbound customer calls for client projects.
• Resolve basic technical issues.
• Update account records.
• Occasionally identify upsell opportunities.
• Follow scripts and procedures and elevate complex cases to supervisors.
• Work toward first-call resolution and customer satisfaction.

Skills

Bilingual English/Spanish

Strong communication

Problem-solving

Data entry 20+ WPM

Microsoft Office

Windows OS

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Job description

This role involves handling inbound and outbound customer calls for various client projects, resolving basic technical issues, updating account records, and occasionally identifying upsell opportunities. Representatives follow scripts and procedures, elevate complex cases to supervisors, and work toward goals like first-call resolution and customer satisfaction.

Candidates need a high school diploma or GED, fluency in both English and Spanish, typing speed of 20+ WPM with data entry experience, and basic familiarity with Microsoft Office and Windows. Strong communication and problem-solving skills are required, along with availability to work scheduled shifts including weekends and holidays. Prior contact center experience is preferred but not required.

This is a remote position requiring a reliable internet connection of at least 20Mbps download speed. Candidates must reside in the United States.