Remote Bilingual Call Center Rep (Spanish/English)

Ascensus; Washington (District of Columbia); On-site; USD 21,593 - 30,754; Full time

Job summary

Ascensus is seeking a Call Center Representative for remote work in Washington, DC. This role involves providing customer service for employee benefit plans, handling inquiries via phone, email, and chat. Candidates need to be bilingual in English and Spanish, with experience in customer service and proficiency in Microsoft Office.

The ideal candidate will ensure quality service while adhering to policies and maintaining confidentiality. Training starts soon, with various shift options available post-training.

Qualifications

• Must be bilingual in English and Spanish.
• High school diploma or GED is required.
• 1+ years of call center or customer service experience preferred.
• Excellent listening, verbal, and written skills.

Responsibilities

• Provide customer service for account-based employee benefit plans.
• Handle requests via phone, email, or chat.
• Process claims and transactions accurately.
• Engage with participants and anticipate their needs.

Skills

Bilingual in English and Spanish

Customer service experience

Microsoft Office proficiency

Excellent listening skills

Detail oriented

Education

High school diploma or GED

Tools

Claims processing systems

Excel applications

Job description

Ascensus is seeking a Call Center Representative for remote work in Washington, DC. This role involves providing customer service for employee benefit plans, handling inquiries via phone, email, and chat. Candidates need to be bilingual in English and Spanish, with experience in customer service and proficiency in Microsoft Office.

The ideal candidate will ensure quality service while adhering to policies and maintaining confidentiality. Training starts soon, with various shift options available post-training.