Remote Bilingual Call Center Rep (Spanish/English)

Ascensus; Newark (NJ); On-site; USD 39,000 - 43,000; Full time

Job summary

Ascensus is looking for a Call Center Representative who will provide exceptional customer service and manage account inquiries in a fully remote setting. The ideal candidate must be bilingual in English and Spanish, with experience in customer service or call centers.

This position offers a competitive hourly rate of $19 and a training schedule for the first four weeks. Responsibilities include processing claims, answering inquiries, and ensuring compliance with regulations while maintaining confidentiality.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Ability to proficiently use Microsoft Office and Excel applications.
• Detail-oriented and self-motivated individual.

Responsibilities

• Provide high quality customer service via phone, email, or chat.
• Process claims and account inquiries promptly and accurately.
• Administrate payments based on plan information and documentation.

Skills

Bilingual in English and Spanish

Customer service experience

Microsoft Office proficiency

Detail-oriented

Excellent verbal and written skills

Education

High school diploma or GED

Job description

Ascensus is looking for a Call Center Representative who will provide exceptional customer service and manage account inquiries in a fully remote setting. The ideal candidate must be bilingual in English and Spanish, with experience in customer service or call centers.

This position offers a competitive hourly rate of $19 and a training schedule for the first four weeks. Responsibilities include processing claims, answering inquiries, and ensuring compliance with regulations while maintaining confidentiality.