Remote Bilingual Call Center Rep (Spanish/English)

Ascensus; Missouri; On-site; USD 26,174 - 27,552; Full time

Job summary

Ascensus is seeking a Call Center Representative to provide exceptional customer service for employee benefit plans. The role includes handling inquiries and processing transactions efficiently while complying with privacy regulations.

The position requires being bilingual in English and Spanish, with preferred experience in customer service and Microsoft Office proficiency. The role offers an hourly rate of $19 and is fully remote. Candidates must complete a video interview assessment as part of the application process.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel applications.
• Qualified candidates must complete a video interview assessment.
• Detail oriented, flexible, and self-motivated.

Responsibilities

• Provide customer service for account-based employee benefit plans.
• Handle requests from participants, financial advisors, and plan administrators.
• Process financial and non-financial transactions in a timely manner.
• Comply with confidentiality and HIPAA regulations.

Skills

Bilingual in English and Spanish

Microsoft Office proficiency

Claims processing experience

Customer service skills

Education

High school diploma or GED

Job description

Ascensus is seeking a Call Center Representative to provide exceptional customer service for employee benefit plans. The role includes handling inquiries and processing transactions efficiently while complying with privacy regulations.

The position requires being bilingual in English and Spanish, with preferred experience in customer service and Microsoft Office proficiency. The role offers an hourly rate of $19 and is fully remote. Candidates must complete a video interview assessment as part of the application process.