Remote Bilingual Call Center Rep (Spanish/English)

Ascensus; Houston (TX); On-site; USD 21,593 - 30,754; Full time

Job summary

Ascensus is hiring a Call Center Representative to provide customer service for account-based employee benefit plans in Houston, Texas. This role requires excellent communication skills and the ability to assist clients through phone, email, and chat. The company values team-oriented individuals who are detail oriented and flexible.

This position is remote with a pay rate of $19 per hour, and candidates must be bilingual in English and Spanish. Training shifts will start on August 5, 2026, preparing candidates for their new roles.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with claims processing or benefit card systems.
• Computer proficiency is required.

Responsibilities

• Responsible for customer service and processing for account-based employee benefit plans.
• Handle requests from participants and advise on benefits and plan provisions.
• Examine and process claims based on documentation and contracts.

Skills

Bilingual in English and Spanish

Proficiency with Microsoft Office and Excel

Excellent listening, verbal and written skills

Detail oriented and flexible

Education

High school diploma or GED

Further applicable education or equivalent experience

Job description

Ascensus is hiring a Call Center Representative to provide customer service for account-based employee benefit plans in Houston, Texas. This role requires excellent communication skills and the ability to assist clients through phone, email, and chat. The company values team-oriented individuals who are detail oriented and flexible.

This position is remote with a pay rate of $19 per hour, and candidates must be bilingual in English and Spanish. Training shifts will start on August 5, 2026, preparing candidates for their new roles.