Remote Pharmacy Tech Support & Call Center Pro

Lifelancer Ltd; United States; Remote; USD 21,000 - 29,000; Full time

Job summary

IQVIA, a global provider of clinical research and healthcare insights, seeks a 100% remote Pharmacy Support Call Center Representative. You will handle patient and pharmacy inquiries, assist with payment solutions, and address program eligibility and submission issues.

The role requires pharmacy technician experience, HIPAA certification, and strong call center skills. Bilingual English/Spanish is a plus; training provided; contract role with potential to convert to full-time.

Qualifications

• High School Diploma or equivalent is required.
• Pharmacy Technician experience is required.
• HIPAA certification is required.
• Call center experience is preferred (3+ years).
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods to the Support Center.
• Quickly assess the user’s issue and provide first-level support for problem resolution.
• Document information related to the resolution and escalate unresolved issues promptly to the appropriate area.
• Identify operational challenges and suggest recommendations to management as needed.
• Ability to work 40 hours per week with shifts: 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm EST, or 11:00 am–8:00 pm EST.

Skills

Pharmacy Technician

HIPAA Certified

Call Center Experience

Bilingual English/Spanish

Medical Claims

Education

High School Diploma or equivalent

Job description

IQVIA, a global provider of clinical research and healthcare insights, seeks a 100% remote Pharmacy Support Call Center Representative. You will handle patient and pharmacy inquiries, assist with payment solutions, and address program eligibility and submission issues.

The role requires pharmacy technician experience, HIPAA certification, and strong call center skills. Bilingual English/Spanish is a plus; training provided; contract role with potential to convert to full-time.